Warranty Information
Peace of mind, built in.
Your new Candlelight home is backed by a first-year workmanship warranty and long-term structural coverage. We stand behind our work so you can settle in and enjoy it.
The Homeowner’s Manual
Your guide to a worry-free first year.
At closing you’ll receive a complete Homeowner’s Manual by email and on a USB drive. It outlines exactly which items are warrantable, walks you through requesting service, and includes maintenance guidance and helpful tips to preserve your home’s quality for years to come.
Think of it as the owner’s manual for your house — everything in one place, so you always know what’s covered and what to do.
workmanship coverage
structural warranty
online request portal
manual with every answer
What’s covered
Coverage that has your back.
From the finishes you see every day to the structure you never think about, your home is protected.
First-year workmanship
Throughout your first full year of ownership, your home is covered by the Candlelight Homes Limited Warranty against defects in workmanship and materials. If something isn't right, we make it right.
Long-term structural warranty
The major structural elements of your home — the bones that hold everything up — carry extended coverage well beyond that first year, so you can settle in for the long haul.
The Homeowner's Manual
Your manual spells out our performance standards in plain language: what's warrantable, what's routine homeowner maintenance, and exactly how to request service when you need it.
How to request service
Four simple steps, start to finish.
Sign in to the portal
Submit your request through our online warranty portal using your homeowner account. It's available anytime, day or night.
Submit one request per issue
Enter a separate claim for each item so we can route every one to the right trade. The more detail you give, the faster we can help.
We notify the right team
Our Warranty Department is notified automatically and directs the appropriate contractor to your request — no chasing required.
Schedule the repair
The contractor reaches out to you directly to set up a time that works, and gets it taken care of.
From a Candlelight homeowner
“We had a couple small things come up in our first few months and the warranty portal made it painless. Submitted online, the right person called us, and it was handled. That’s exactly the peace of mind you want in a new home.”
A Firefly Homeowner
Warranty questions, answered
The details, all in one place.
How long is my home covered?
Your home is covered by the Candlelight Homes Limited Warranty during your first year of ownership, with extended coverage on major structural elements beyond that. The full details of what's warrantable are outlined in your Homeowner's Manual.
Where do I find what's covered?
Everything is spelled out in the Homeowner's Manual you receive at closing — delivered by email and on a USB drive. It explains which items are warrantable, how to request service, and maintenance guidance to keep your home in top shape.
How do I submit a warranty request?
Sign in to our online warranty portal and submit your request there. Enter each issue as a separate claim so we can route it to the correct contractor.
What happens after I submit a request?
Our Warranty Department is notified automatically and directs the appropriate contractor to your request. That contractor then contacts you directly to schedule the repair.
What's covered versus my responsibility?
Your manual helps you determine whether an issue is warrantable or falls under routine homeowner maintenance. When in doubt, reach out — our team is happy to help you sort it out.
What if I didn't get my manual?
No problem. Contact our team and we'll get you a copy of your Homeowner's Manual so you have everything you need.
Need to reach our warranty team?
We’re happy to walk you through your coverage or help with a service request.